Privacy Policy for RooterMan Plumbers of San Diego
Effective Date: October 14, 2026
Company Details
RooterMan Plumbers of San Diego, operated by Brockmire Plumbing Services INC (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://sdrooterman.com/, contact us, submit a form, request plumbing services, schedule an appointment, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Sharing Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
Depending on how you interact with RooterMan Plumbers of San Diego, we may collect the following information:
Contact Information
Your name, email address, telephone number, mailing address, service address, and other contact information you voluntarily provide.
Plumbing Service and Appointment Information
Information relating to plumbing service requests, appointment scheduling, estimates, inspections, repairs, installations, maintenance, service history, and customer support.
This may include details about plumbing problems, property conditions, requested services, and other information necessary to provide residential or commercial plumbing services.
Communication Information
Information contained in communications you send to us through website forms, email, telephone calls, text messages, online scheduling systems, or other communication channels.
Website and Device Information
We may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, and information about how you interact with our website.
Transaction and Payment Information
Where applicable, we may collect information relating to payments, invoices, estimates, purchases, and completed plumbing services.
Payment-card information may be processed securely by third-party payment processors rather than stored directly by us.
2. How We Use Your Information
RooterMan Plumbers of San Diego may use the information collected to:
Respond to plumbing service inquiries and customer questions.
Schedule, confirm, and manage plumbing appointments.
Provide estimates, inspections, repairs, installations, maintenance, and other plumbing services.
Send appointment confirmations, reminders, technician arrival notifications, service updates, and follow-up communications.
Process payments and maintain customer service records.
Communicate with you regarding your relationship with RooterMan Plumbers of San Diego.
Send promotional offers, service announcements, or marketing communications when you have provided the appropriate consent.
Improve our website, plumbing services, customer experience, and business operations.
Analyze website usage and performance.
Prevent fraud, abuse, security incidents, and other prohibited activity.
Maintain records and comply with applicable legal, regulatory, or contractual requirements.
3. SMS and Text Messaging Privacy
When you provide your mobile telephone number and affirmatively opt in to receive text messages from RooterMan Plumbers of San Diego, we may use that number to send messages consistent with the type of communication to which you consented.
Depending on your consent, these messages may include:
Appointment confirmations and reminders.
Plumbing service scheduling updates.
Service estimates and follow-up communications.
Technician dispatch and arrival notifications.
Customer support communications.
Updates regarding ongoing or completed plumbing services.
Promotional or marketing communications where separately authorized.
Providing your telephone number alone does not automatically enroll you in our SMS messaging program.
SMS consent is voluntary and is not a condition of purchasing or receiving plumbing services.
Message Frequency: Message frequency varies based on your service requests, appointment activity, and communication needs.
Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a message from us.
You may reply HELP for assistance or contact us at (760) 789-0585 or info@waterbrokeit.com.
Opting out of text messages does not prevent us from contacting you through other permitted methods, such as responding to a service request by telephone or email.
Mobile Information and SMS Consent
Mobile telephone numbers, text messaging opt-in records, and SMS consent information are excluded from data-sharing activities for marketing or promotional purposes.
We do not sell, rent, transfer, or provide your mobile number or SMS opt-in consent to third parties or affiliated organizations for their own marketing or promotional purposes.
Service providers that assist us in operating our communications, customer-service, or messaging systems may process information only as necessary to perform services on our behalf and are not authorized to use SMS opt-in information for their own marketing purposes.
SMS consent is specific to RooterMan Plumbers of San Diego and is not transferred to another business for independent marketing use.
4. How We Work With Service Providers
We may use trusted service providers to help operate our plumbing business and website.
These providers may perform services such as:
Website hosting and maintenance.
Customer relationship management.
Appointment scheduling and service dispatch.
Communications and messaging delivery.
Website analytics.
Advertising technology.
Payment processing.
Customer support.
IT and cybersecurity services.
These providers are authorized to use information only as reasonably necessary to perform services on our behalf and subject to applicable contractual, privacy, and security requirements.
As stated above, mobile telephone numbers and SMS opt-in consent are not provided to third parties for their independent marketing or promotional purposes.
5. Legal and Business Requirements
We may disclose information when reasonably necessary to:
Comply with applicable laws, regulations, court orders, or legal processes.
Respond to lawful requests from government or regulatory authorities.
Protect the rights, safety, property, or security of RooterMan Plumbers of San Diego, Brockmire Plumbing Services INC, our customers, employees, or others.
Investigate suspected fraud, abuse, or unlawful activity.
Enforce applicable agreements or policies.
Information may also be transferred as part of a legitimate corporate transaction involving the business, provided that applicable privacy obligations continue to be respected.
SMS opt-in consent and messaging permissions will not be treated as permission for an unrelated organization to independently market to you.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve our plumbing services.
Depending on the technologies used on our website, third-party services such as analytics or advertising platforms may collect information about website activity.
You may be able to control cookies through your browser settings or through any cookie-preference tools made available on our website.
Disabling certain cookies may affect the functionality of portions of the website.
7. Analytics and Advertising
We may use analytics services to better understand how visitors interact with our website.
Where applicable, we may also use advertising technologies to measure advertising effectiveness or present advertisements that may be relevant to users searching for plumbing services in San Diego County and surrounding communities.
Information collected through these technologies is governed by the privacy practices of the applicable service providers as well as applicable privacy law.
SMS opt-in consent and mobile telephone information are not provided to advertising platforms or other third parties for their independent marketing purposes.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide plumbing services, maintain appropriate business and service records, resolve disputes, enforce agreements, and satisfy applicable legal or regulatory obligations.
Retention periods may vary depending on the type of information collected and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include secure payment processing, access controls, and other appropriate security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your Privacy Choices and California Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information.
These rights may include the ability to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information, subject to applicable legal exceptions.
Request information regarding how personal information is collected, used, or disclosed.
Opt out of certain uses or disclosures of personal information where required by applicable law.
Exercise applicable privacy rights without unlawful discrimination or retaliation.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply.
To submit a privacy-related request, contact us using the information provided in the Contact Us section below.
We may take reasonable steps to verify your identity before processing certain requests.
11. Communication Preferences
You may unsubscribe from marketing emails by using the unsubscribe instructions included in those emails.
You may opt out of text messages by replying STOP.
For assistance with our text messaging program, reply HELP or contact us directly at (760) 789-0585.
Transactional or service-related communications may still be sent where reasonably necessary to fulfill a request, provide a requested plumbing service, or comply with applicable requirements.
12. Third-Party Websites
Our website may contain links to websites or services operated by other organizations, including third-party scheduling systems, payment processors, or other service providers.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any external website before providing personal information.
13. Children’s Privacy
Our website and plumbing services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
14. Changes to This Privacy Policy
RooterMan Plumbers of San Diego may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage website visitors and customers to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
RooterMan Plumbers of San Diego
Operated by Brockmire Plumbing Services INC
Address: 939 E Street, Ramona, CA 92065
Phone: (760) 789-0585
Email: info@waterbrokeit.com
Website: https://sdrooterman.com/
Brockmire Plumbing Services INC, doing business as RooterMan Plumbers of San Diego, is a registered business providing professional plumbing services in San Diego County, California.