Terms of Service

Company Details

Brockmire Plumbing Services INC, an S corporation registered in California, operates under the trade name RooterMan Plumbers of San Diego. Throughout these Terms and Conditions, references to “RooterMan Plumbers of San Diego,” “we,” “us,” or “our” refer to Brockmire Plumbing Services INC, doing business under this DBA. All services are provided by Brockmire Plumbing Services INC.

Welcome to RooterMan Plumbers of San Diego. By accessing our website or using our services, you agree to the following Terms and Conditions. Please read them carefully.

Agreement to Terms

By accessing and using the website or services provided by RooterMan Plumbers of San Diego, you agree to comply with these Terms and Conditions.

If you do not agree with any of these terms, you should discontinue use of our website and services.

Services Provided

RooterMan Plumbers of San Diego offers a variety of professional plumbing services, including but not limited to:

General plumbing repairs
Drain cleaning
Water heater installation and repair
Repiping services
Gas line repair
Sewer repair and replacement
Emergency plumbing services

We reserve the right to modify or discontinue any of our services at any time without prior notice, subject to existing contractual obligations and applicable law.

Service Agreements and Estimates

Estimates: All estimates for plumbing services are subject to change depending on the complexity of the work required, unforeseen conditions, or additional services requested. Customers will be informed of changes to the estimated cost, and additional work requiring authorization will not proceed without the customer’s approval.

Service Agreements: Certain plumbing services may require a written service agreement outlining the scope of work, pricing, and additional conditions. Any work beyond the scope of the original agreement will require customer approval in writing.

Payment Terms

Payment Methods: We accept various forms of payment, including credit cards, checks, and other authorized payment methods.

Payment Due: Payment for services is due upon completion of the work unless otherwise specified in a written service agreement.

Late Payments: Late payments may incur additional fees or interest charges as specified in the applicable service agreement and permitted by law.

Client Responsibilities

By requesting or receiving services from RooterMan Plumbers of San Diego, you agree to:

Provide accurate and complete information when requesting plumbing services.
Grant reasonable access to your property and plumbing systems as necessary to perform the requested work.
Cooperate in obtaining any permits or approvals required for plumbing work, as applicable and consistent with the service agreement.
Inform our technicians of any known plumbing issues, hazardous conditions, or property restrictions that may affect service delivery.
Fulfill payment obligations according to the agreed-upon terms.

Cancellations and Refunds

Cancellations: Customers may cancel scheduled plumbing services at least 24 hours before their appointment. Cancellations made within 24 hours of a scheduled appointment may be subject to a cancellation fee, where disclosed and permitted by applicable law.

Refunds: Refunds for plumbing services are issued in accordance with the applicable service agreement or when work has not been performed as agreed, subject to applicable consumer protection laws.

Customers with questions about cancellations or refunds may contact our customer service team.

Limitations of Liability

To the extent permitted by applicable law:

RooterMan Plumbers of San Diego is not responsible for indirect, incidental, or consequential damages arising from the use of our services.
We are not responsible for pre-existing plumbing issues, structural damage, or other conditions outside the agreed-upon scope of work, except where responsibility is imposed by law.
Our contractual liability is limited to the amount paid for the specific service or product giving rise to the claim, except where such limitations are prohibited by law.

Nothing in these Terms and Conditions excludes or limits rights or remedies that cannot legally be excluded or limited.

Privacy and Confidentiality

RooterMan Plumbers of San Diego is committed to protecting the privacy and confidentiality of our customers.

We collect and process personal information as necessary to respond to inquiries, schedule appointments, provide plumbing services, communicate with customers, and manage our business operations.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

Our Privacy Policy also explains how mobile phone numbers, SMS opt-in information, and messaging consent are protected.

SMS Terms and Conditions

1. SMS Program Description

By voluntarily opting in to receive SMS communications from RooterMan Plumbers of San Diego, operated by Brockmire Plumbing Services INC, you agree to receive text messages related to your service requests and our business relationship.

These messages may include:

Appointment confirmations and reminders
Plumbing service scheduling updates
Service estimates and follow-ups
Technician dispatch and arrival notifications
Customer support communications
Updates regarding ongoing or completed plumbing services

When you opt in to the SMS messaging program, we may send an initial confirmation message acknowledging your enrollment.

SMS consent is voluntary and is not a condition of purchasing or receiving plumbing services.

We will only send messages consistent with the consent you have provided.

2. SMS Cancellation and Opt-Out

You can cancel the SMS messaging service at any time.

To unsubscribe, simply reply STOP to the phone number from which you receive our text messages.

After sending STOP, you will receive a confirmation message indicating that you have been unsubscribed from the SMS program.

Following confirmation, you will no longer receive messages through that SMS program unless you choose to opt in again.

If you would like to resume receiving text messages, you may sign up again using the original opt-in process.

3. SMS Help and Support

If you experience problems with our SMS messaging program or need additional assistance, reply HELP to any message received from us.

You may also contact our customer support team directly:

Phone: (760) 789-0585

Email: info@waterbrokeit.com

Our team can assist with questions regarding SMS communications, enrollment, and opt-out requests.

4. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

SMS message delivery may be affected by your wireless provider, mobile network availability, device compatibility, or other circumstances outside our control.

5. Message Frequency and Rates

Message frequency varies based on your service requests, appointment activity, and communication needs.

Message and data rates may apply to text messages sent to you from RooterMan Plumbers of San Diego and messages you send to us.

Any applicable charges are determined by your wireless service provider and mobile plan.

For questions regarding messaging charges or data usage, please contact your wireless provider directly.

6. SMS Privacy and Data Protection

We respect your privacy and are committed to protecting the personal information you provide when enrolling in our SMS messaging program.

Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Your mobile number and messaging consent will be used to communicate with you regarding your service requests and our business relationship.

For additional information, please review our Privacy Policy.

7. SMS Consent

By voluntarily selecting an SMS opt-in checkbox on our website or providing consent through another authorized enrollment method, you agree to receive SMS communications from RooterMan Plumbers of San Diego in accordance with these SMS Terms and Conditions.

Providing your phone number alone does not automatically enroll you in our SMS messaging program.

You may withdraw your SMS consent at any time by following the opt-out instructions provided above.

Use of Website

By accessing or using our website, you agree not to:

Engage in activities that damage, disrupt, or interfere with the website’s functionality or security.
Use website content for unauthorized commercial purposes.
Submit false, inaccurate, or misleading information when requesting services.
Attempt to gain unauthorized access to restricted areas of the website or its systems.
Use the website for unlawful or fraudulent purposes.

We reserve the right to restrict website access when necessary to protect our operations, customers, and systems.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RooterMan Plumbers of San Diego, Brockmire Plumbing Services INC, and their officers, employees, and agents from claims, damages, or losses arising from your misuse of our website, violation of these Terms and Conditions, or unlawful conduct.

This provision does not require indemnification for our own negligence, misconduct, or other liabilities where prohibited by law.

Termination of Services

RooterMan Plumbers of San Diego may suspend or terminate services when:

A customer materially violates these Terms and Conditions or an applicable service agreement.
Unsafe or hazardous conditions prevent the work from being completed.
Required access or authorization is not provided.
Circumstances outside our reasonable control prevent service delivery.

Any termination will be handled in accordance with applicable contracts and laws.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, United States.

Any disputes arising from or relating to these Terms and Conditions will be resolved in the appropriate courts located in San Diego County, California, subject to applicable laws governing jurisdiction and venue.

Modifications to Terms

RooterMan Plumbers of San Diego reserves the right to update or modify these Terms and Conditions periodically.

Any changes will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law or agreed upon.

We encourage visitors and customers to review this page periodically to remain informed of our current terms.

Contact Us

If you have questions or concerns regarding these Terms and Conditions, our services, or our SMS messaging program, please contact us:

RooterMan Plumbers of San Diego

Operated by Brockmire Plumbing Services INC